13 May 2013

The Beckford Arms

Initially we weren't supposed to be staying at The Beckford Arms, they didn't have any rooms available when I first inquired and unfortunately a stay at The Lime Wood was on the cards.

Like a super-hero being in the right place at the right time, a tweet from The Beckford, indicated that their new lodges, known as The Splendens Pavilions were now open and there was an introductory offer.  A quick email and call secured the room and ensured I wouldn't be subjected to The Lime Wood's hospitality.

The Splendens lodges are newly built, located on The Fonthill Estate about a 10 minute walk from the pub. There are two adjoining lodges.  Each has its own kitchenette, a couple of swish TVs and most importantly a wood-burning stove, allowing me to light a fire and BE A MAN.  I was also pleased to see I had no mobile service, a rare treat indeed. This was spoiled somewhat by the wifi.  But there was a roll-top bath overlooking the fields to make up for the inconvenience of being able to receive emails.

The pavilions are meant to provide a bit of splendid isolation, away from the vague hubbub of the bar and hotel.  The kitchenettes are there to fulfil your culinary needs and in particular to break the arduous hours of fasting that generally accompanies asleep.  Usually the fridge is stocked with the ingredients for a full english.  Eschewing pig, they offered us smoked salmon. And eggs, yoghurt, bread made in the restaurant, wonderful jams, orange juice, decent coffee, milk and a couple of chocolate bars. It was a big breakfast.

There are a couple of odd touches to the room, first among them being the lack of anywhere to put your clothes away. There was no cupboard or drawers, which meant living out of a suitcase.  It turns out none of the rooms have this basic convenience. The owner reckons guests don't stay long enough and it takes up space.  But still.  I'd also have liked a super king size bed rather than just the king-size.  I am greedy I know.  

As for the the pub, the most striking thing were the sweet staff.  From those behind the bar, only too keen to ply you with their excellent bloody mary (mixing the tomato juice and herbs is the first job of the day for the bar manager) to the waiting staff, nothing was too much effort.  And they didn't give the impression that anything was any effort at all.  Just so long as guests were enjoying themselves.  Many of those guests seemed to be doing what we were, relaxing, unworried by a dress code, eating and drinking too much.

All of this wonderfulness made up for food in the restaurant that could be a bit hit and miss.  The crispy duck egg, dandelion, beetroots, turnips, radishes with wild garlic and walnut pesto read well on the menu, but needed a good salting and peppering.  The pesto rather underwhelmed.  However, fish and chips was at it should be - well battered with nicely steamed, flaky fish.

A surprising hit was the curried Israeli couscous with halloumi.  As someone who regularly looks to the veggie options on the menu, it was good to see something slightly different.  This dish was not too far from kedgeree and similarly comforting.  No problems with seasoning here.  Whitebait were large, lightly fried and served with an aioli that wasn't embarrassed by its garlic heritage.

Overall, it was a great experience and one I would strongly recommend.  The Beckford Arms was everything that Lime Wood was not.  There was hospitality, there was an eagerness to please and serve and there was enormous generosity of spirit.  Which, when I go somewhere for hospitality, like a hotel or restaurant, is what I want.

Google Maps 

The Beckford Arms, Fonthill Gifford, Tisbury, Wiltshire, SP3 6PX, UK
Tel: +44 (0)1747 870385

29 April 2013

Lime Wood

To be clear, this isn't a review of Lime Wood’s rooms or the food in its restaurant. This is a review of its service.  

First some context: A kind offer from the in-laws meant that Silverbrowess and I were going to get a break. As any parent of young kids will empathise, a break means the opportunity to catch-up on sleep. I'd tried The Beckford Arms but they were fully booked.  I tried a few other places and in the end the only one with availability was Lime Wood. It does look beautiful and I was intrigued by the restaurant.

When I inquired about the room, I was told they only had a Forest Suite available at an eye wateringly expensive £495 per night.  I noticed that in the booking confirmation there was no mention that the rate included breakfast. Shurely an error?  When I called to check, they confirmed that breakfast wasn't included and never is on weekends.

That is unjustifiable.  As Nicholas Lander and Danny Meyer both emphasise in their respective books The Art of the Restaurateur and Setting the Table, the hospitality industry is about just that, being hospitable and giving an impression of generosity. Charging breakfast in addition to that sort of room rate is mercenary.

Anyway, desperate to get away and not let the opportunity of fobbing off the Silverbrowlettes to willing grandparents, I acquiesced. Foolishly I convinced myself that it would be worth it in the end.

The hotel asked me if I'd be eating with them on the Friday and Saturday nights. As this was going to be a weekend of sloth, yes I would be. And when would sir like a table. Well, it's a month away so sir doesn't know exactly what time he wants to eat, but don't worry we can sort that out nearer the time. Ah, no we can't sir as the restaurant gets busy.  I'm sure it does, but we're staying with you so surely you can accommodate us. Oh no we can't. *Battered and wearied* Ok fine, we'll have a table for 8pm. Perfect, we'll organise one for as close as possible to 8pm.

I should have paid more attention to that closing line.  I received an email informing me that my tables were booked for 8.15pm and 9.15pm.  Yes, an hour and a quarter after the time I requested. Now thoroughly exasperated I pointed out the small difference in time and through the goodness of their hearts, they were able to change the 9.15pm reservation to one at 7.30pm. Only 45 minutes earlier than requested.  The generosity, the munificence.

I despair of this kind of service. The sheer arrogance to charge such iniquitous prices and make clear you couldn't care less about the customer is staggering.  I know Meyer and Lander were writing about restaurants and restaurateurs rather than hotels, but I think the premise is the same: the quality of the product matters greatly, but the quality of service and hospitality matter much more.  On the basis of my experience, Lime Wood doesn't do hospitality.

Which is why I was delighted to cancel my reservation.  A room became available at The Beckford Arms, where I had a wonderful weekend at a fraction of the price, with fantastic service and good food.  I took particular pleasure whilst at the Beckford to read Marina O'Loughlin's review of her meal at Lime Wood's restaurant. As the review and a subsequent twitter exchange made clear, she also experienced the hotel's own brand of service and hospitality. The idiots even chose to retweet her review. As I said, arrogance.

Lime Wood, Beaulieu Road, Lyndhurst, Hampshire, SO43 7FZ, UK
Tel: +44 (0)23 8028 7177

03 January 2013

Doughnuts (or sufganiyot)

I'm not sure if they're donuts or doughnuts.  'Ugh' sounds ugly but with or without it, do(ugh)nuts and sufganiyot, the Israeli doughnut, are delicious. 

They are however are an extravagence.  It is very rare that you can justify getting some bread, add sugar, deep fry it, squirt in some jam and add more sugar.  So if I'm going to eat them, I want to be sure that they are the very best.  I think I've found the very best but they're a bit of a shlep, the Doughnut Plant is in New York and Roladin, has various outlets around Israel. 

With my favourite doughnuts many miles from London, I was left with little choice this past Chanucah but to bake my own. In an attempt to limit the risk of being disappointed I went straight to Dan Lepard's recipe in Short and Sweet. These are excellent, truly delicious.  Even my duff first batch tasted outstanding.

A couple of words on process.  I deep fried in a saucepan using sunflower oil.  I imagine that a deep fat fryer is ideal, but my method worked fine, once I had a sugar thermometer.  My first go round I started making them before remembering I'd chucked out my old sugar thermometer.  They were burned as a conseuqence.  I then bought a decent thermometer and it made a massive difference. 

Dan advises very long resting periods throughout.  I generally didn't rest it quite as long as he suggested and I'm not sure my specimens were any worse off.  

As ever, make sure to read the recipe fully before you start baking.  This one requires a bit of planning.

Makes 6 doughnuts (I'd seriously recommend simply accepting that 6 is not enough and double up).

  • 100ml warm milk
  • 1tsp fast acting yeast
  • 250g strong white flour
  • 1 medium egg
  • 25g caster sugar
  • 25g melted unsalted butter
  • 3tsp vanilla extract
  • 2tsp glycerine (Dan says its optional, I disagree, I think it's necessary. Gives the doughnuts a beautiful, soft, smooth finish.)
  • 1/2tsp fine salt
  • sunflower oil for kneading and frying
  • warm jam for filling
  • icing sugar and ground cinammon (make sure it's fresh) for dusting

Mix the milk, yeast and 100g of flour and leave covered in a warm place/somewhere without a draft for 1.5hrs.

Whisk the egg and sugar until thick and pale with an electric mixer.  Then beat with the yeast mixture, melted butter, vanilla and glycerine until smooth.  Add the remaining flour and salt and knead it into a sticky dough.

Briefly knead the dough on an oiled work surface.  Return it to the bowl and leave for 1hr.  Knead a couple of times during that period.

Divide the dough into 6 pieces.  Shape into balls and place on an oiled tray, cover and leave for 1hr.

Quarter fill a deep sided saucepan with oil, or your deep fat fryer, and heat to between 180°C/350°F and 190°C/375°F.  This is when that thermometer becomes essential.

Fry the donuts in small batches.  Keep a close eye on them as they brown.  At this temperature, should take 1/1.5mins each side.

Remove from oil and drain on paper.

Make sure the jam is warm.  Using the long nozzle on an icing bag, make a hole in the doughnut and squirt in the jam.  I found I used a lot more jam than I'd originally thought.

Dip in the sugar and cinammon and eat.

In Dan's recipe he says that if you don't dip in the sugar then they can be reheated at a later date and are as though they are fresh out of the oven.  I have to say, I didn't think they were quite that good and had gone a bit soggy.

Anyway, all you want to do is eat them fresh.  The problems of reheating are academic.

28 December 2012

Oslo Court

If British food in the 1980s was so bad, why is Oslo Court still going and remains so popular? 

If you haven't been there don't fool yourself into thinking that this place isn't a representation of what is considered a dark age for food in London.  This is the apotheosis of 80s dining. It's got the menu with over a dozen starters and mains, plus the 'specials' that miraculously are the same every day.  There's the salmon wallpaper, the entrance through a cloakroom and the obsequious staff.  Oh and it's located in a block of flats occupied entirely by alter kakers, on a street that if we're honest, is lucky to be able to call itself St Johns Wood.  Nothing about this place screams success.  There are no burgers, it's not east London, nor is it part of the Soho House group, tight jeans and dodgy moustaches are not de rigeur and neither is ennui.  

And yet, it is a roaring success.  Or at least, it's always busy and everyone comes away raving. I think I've cracked their rather complex formula, so for those not mathematically minded please bear with me:

a + b = c

where a = good ingredients well cooked; b = hospitable service (focused on the customer) and c = a good meal.

So yes you do have to walk into a block of flats and yes it does remind me of grandma's and papa's in Golders Green.  It's a bit like that block of flats in Poirot.  Then there is the entrance via the cloakroom into the Hyacinth Bucket inspired salmon wallpapered dining room.  But, there are also the staff who seem genuinely pleased to see you, the melba toast on your table that is crisp and the balls of butter that are well salted. Also on the table is a large plate of crudités and a punchy aioli.  Soon enough the menus arrive, so does some warm bread.  It's all so slick, pleasant and enjoyable.

The cynic might think that they're filling us up to sate our appetite before the measly/insipid food arrives. The cynic would be wrong.  I started with a fish soup, that was good, although not the best I've had and did leave me with diner's regret for not ordering the salmon and trout terrine.  Main course was a large, perfectly cooked sole meunière.  The sole was firm, but came away from the bone in large slugs with a small tug of the fish knife (I know).

The one duff note was the famed side dishes.  The restaurant is renowned for serving an obscene choice of sides and if you so much as raise an eyebrow in interest, they serve it to you.  I found all the sides we tried a disappointment, largely through oversalting.  The roast potatoes had been sitting around too long.  The deep fried courgettes were soggy and salty.  The cauliflower cheese lacked flavour and was also soggy, as was the spinach. Despite my high expectations being dashed on the rock of reality, it wasn't enough for me to write off the meal.  It was a disappointment but given it was just the sides, I will let them off.  Perhaps I'm getting soft.

Desserts are another highlight if only because they are served by Neil, who is surely the campest man alive. Camp or not, he loves his dessert and has a certainty rarely seen that whatever he is selling is the greatest dessert known to man.  I can vouch for the very good, but rather too-large strudel.  Flaky pastry and well flavoured apple filling.  A fitting end to the meal.

It was mostly well cooked food, served with care and at times passion.  At just over £40 per head, it is reasonable for what it is. Perhaps the 80s were a high point for British food, we just forgot for too long how to do the good bits. 

Google Maps

Oslo Court, Charlbert Street, London NW8 7EN, UK
Tel: +44 (0)20 7722 8795

What others think

Matthew Norman - ...so far as serving precisely what the punters want with warmth and patience, the Spanish family who run it are in the premier league.

Howard Jacobson -  I don't say that eating at Oslo Court proves his ordinariness, because there is nothing ordinary about the place, but it shows an unconventionality and daring, not to say exuberance, we don't normally associate with him.

07 September 2012

Rosh Hashanah 2012

This is all feeling rather rushed.  

A week to go until Rosh Hashanah and I haven't really given what I'm going to make much thought.  I don't know which meals I'm making - lunch tends to be the biggie in our family - and there are two days of the Jewish New Year.  At the moment I may be doing just one, or both. Even if I only do one lunch, I still need to provide dinner for the family.  Light and simple will be the watchwords for dinner.

Chopped liver is certain to make an appearance - although I have to confess that last year it got binned just as people were loading it on to their forks.  It seemed I got a bit too eager, made it a day or so early and it had started to turn.  Not my kitchen memory.

The slow roast shoulder of lamb with honey and cider was popular last year.  I might reprise, but I was wondering if I can do something with pomegranates.  Figs crossed my mind as well, but perhaps they'd be just too sticky and sweet.

Rosh Hashanah this year runs from dusk on Sunday 17 September to dusk on Tuesday 19 September. That I have all day to prepare on Sunday makes me think I could use the opportunity and smoke a brisket. If I end up doing two days I could have smoked brisket on the first and use the left overs (assuming they exist) on the second for a West One Deli inspired chili.

Then again, bollito misto is easy and generous, salt beef is fun to make and I nailed the recipe last year. Oh, such decisions.  Ah, I've just remembered about Orbs of Joy.  They're a keeper.  Last year I talked about making baked beans.  I didn't.  Maybe this year.

I like to think I can be organised enough to make my apple, honey and crushed pepper sorbet again.  At the very least, I've sourced Indig's babka, the babka to end all babka's according to babka maven Dan 'Young & Foodish' Young.  

But I suppose I should bake my own.

On the baking theme, I've just started a sourdough starter and I was wondering about sourdough challa. We shall see.

I really should start planning and ordering and cooking.

Before I do, a happy and healthy new year to you all.

03 September 2012

The diplomacy of dinner

I've just read two very different but good books. Accepting the inherent risk of judging them by their covers, the WWII history and Dutch novel couldn't be more different. As it turns out, they share a central theme: the power of the table as a diplomacy tool.

The Dinner by Herman Koch is the narrator's perspective of one meal, eaten with his wife, brother and sister-in-law. The meal takes place in what is clearly a fayn dayning restaurant in Amsterdam. The narrator, Paul Lohman, is keen to be anywhere but the restaurant he is in, he longs for the ribs and fries at the cafe nearby, rather than the plates of white space he is served, but this is a meal he cannot afford to miss. The reason is that the turn of conversation at dinner will determine the future of people very close to both couples. There's an awful lot riding on the niceties of the meal, the way the wine is poured and whether anyone has dessert. 

The book is a devastating read, as a parent and brother, I found it quite disturbing. Koch beautifully unfolds the story and carefully lays out how both families ended up where they are. Whilst the situation is ultimately extreme, it drives home the fine line between madness and parenting.

I didn't find Cita Stelzer's Dinner with Churchill particularly beautiful to read, the editing was rather cack handed, but the argument is well made. Churchill was convinced of the importance of a good meal in diplomacy.  

Winston was a bit of a gourmand. He wanted the best of everything and largely got it. He was it turns out a stickler for the seating plan and was a dab hand at interior design if dining room at Chartwell is anything to go by. He clearly viewed matters of stomach as synonymous with matters of state. 

Both books make a persuasive argument that sitting down over a meal is one way try to win an argument. The formalities determine a rhythm and it takes hard work for there to be no conviviality when decent food and wine is involved. However, what The Dinner and Dinner With Churchill make clear is that however good the victuals and libations, what ultimately matters is who you are dining with. Your enemy is your enemy however many courses there are.

14 August 2012

Trullo

I was hoping not to like Trullo.  I'd railed against the inhospitable booking policy and managed to get into an argument with one of London's better chefs about it.  

Hospitality discussion

Storified by Anthony Silverbrow · Thu, Aug 09 2012 16:19:16

"We look forward to seeing you tomorrow at 8, please remember we need your table back by 10" ≠ hospitality. Restaurants should = hospitalityAnthony Silverbrow
@Silverbrow Sorry, you can't have a table all night in every restaurant out there. and sometimes we have to make that clear on the phone....isaac mchale
@itsisaac why not just work it in to the speed of service & menu construction and make sure diners are out in the necessary timeframeAnthony Silverbrow
@Silverbrow .....i don't like doing it but we have to. judge us on r hospitality when you get here, not that we have to use a table twiceisaac mchale
@itsisaac but that's not how it works, I start looking forward to my meal from before I arrive, including booking...Anthony Silverbrow
@itsisaac ...and the restaurant goes out of its way to tell me they really want me to leave at a certain time...Anthony Silverbrow
@itsisaac ...Surely restaurants can achieve the same ends without the need to be so passive aggressive to guests?Anthony Silverbrow
@Silverbrow Don't take it as aggression, just the need to reuse yr table that night at a preordained time. people get indignant at 'out by'isaac mchale
@Silverbrow ....times but you have to do something. or else charge more, or have a 'no bookings' policy.isaac mchale
@HRWright @Silverbrow s'times it does,s'times doesn't but you have to plan yr business n while i dont like, i understand necessity of themisaac mchale

I still think that if you tell a customer that you are looking forward to seeing them, but you want to make clear what time you want them out, is not a particularly welcoming thing to do.

Anyway, despite that I really can't hate Trullo.  I loved it.  Yes, I was apprehensive going in, but once it, it was an almost (see the dessert) flawless meal.

There is something cossetting about the blue tongue-and-groove room.  The service was faultless.  Just the right side of familiar, but totally focused on ensuring we had a great meal.  They were at pains to ensure that our slightly offbeat prosecco was to our liking and once the food was delivered, pretty much left us to enjoy ourselves.

We started by sharing a delicious, sloppy burrata with sticky, honeyed figs.  I then had a ricotta and butter ravioli that was silky, slippery and with a decent bite.  Silverbrowess had an almond soup.  I tried making one of these many years ago.  Mine turned out to be a gritty, garlicky mush.  Trullo's was a smooth, sexy mouthful.

For main course I had a perfectly grilled mackerel (they could teach Brasserie Zedel a thing or two about grilling fish).  The skin was charred, adding a smoky note to the moist meat within.  Silverbrowess had a crespelle.  It is basically a veggie crepe covered in cheese.  She loved it, which is what counts.  I thought it tasted fine, but was more than happy with my mackerel.

The one off note was dessert.  We ordered the white-peach and almond tart and asked for a taster of the burned caramel ice-cream.  They kindly gave us a full scoop of the ice-cream, swapping it for what I think was supposed to be creme-fraiche that accompanied the tart.  I don't think the tart did justice to what I imagine was probably some delicious fruit.  It felt a bit of a waste.  The ice-cream was far too burned and I found it bordering on the unpleasant. 

One last word on that silly reservation policy of telling us we needed to be out after two hours.  We were comfortably out of our seats by 10. Not because we rushed, or felt rushed, but because the restaurant paced the meal and made sure that we were out in time.  Which is exactly why surely, they don't need to forewarn you.  They are good at turning tables, just do it, don't bother telling the customer you are doing it.

However, despite the dessert and the booking policy, I love the place and will be back there in a shot.  Most of the food was very good, great ingredients and spot-on cooking.  I'll ignore their entreaties to bugger off when I book and I'll simply order another antipasti and just ignore the desserts. 

Google Maps

Trullo, 300-302 Saint Paul's Road, London, N1 2LH, UK
+44 (0)20 7226 2733

What others think

Jay Rayner - Great food, expertly cooked and served by friendly waiting staff… There's no secret to Trullo's success.